Policy and Payment Info

We Ask For A 50% Deposit Through Zelle Via Phone Number 

For Zelle Payment Phone Number Is 510-372-5794

The Name Will Be Under Carmen C Camach

To ensure a smooth and reliable scheduling experience for all clients, a 50% non-refundable deposit is required to secure your appointment. The remaining balance is due in cash at the time of service.

No deposit = No appointment.

All deposits are strictly non-refundable and will be applied exclusively toward your scheduled appointment.

Cancellations And Rescheduling 

We understand that plans can change! If you need to cancel, reschedule, or make any changes to your appointment, please let us know at least 24 hours in advance. This helps us offer your appointment to another client and keep our schedule running smoothly.

If we are not notified at least 24 hours before your appointment, it will be considered a no-call, no-show. Your 50% non-refundable deposit will be forfeited, and a new 50% non-refundable deposit will be required to book another appointment.

If you book another appointment after a no-call, no-show and miss it again or cancel without providing at least 24 hours’ notice, we may no longer be able to accept future bookings.

Thank you for understanding and respecting our time—we truly appreciate your support and look forward to caring for your pet!

Gratuities

Gratuities for our groomers are greatly appreciated but are not mandatory. They can be added to your payment or given directly to your groomer.